Cancellation Policy:

If you are unable to travel because you have been exposed to the virus, you or any member of your party are exhibiting any symptoms of the virus, or if you are advised to self-isolate, please do not travel to Cornwall. Please respect that we have a duty of care towards all our guests and our community, and cannot risk getting sick ourselves. You cannot self-isolate at Mena – the Government instruction that you should self-isolate at home remains in force. In addition, Cornwall has very limited health resources compared to other parts of the country, so you can’t risk getting ill whilst here. Please be considerate to our other guests and our community, and stay at home. We highly advise that you take out holiday insurance, as we are not able to transfer or refund your booking.

If we have to cancel your booking because one of us or our team become sick due to Covid-19 then you will be offered the option of either a full refund, the ability to transfer your booking, or a voucher to use at a later date.

Corona Virus Safety On-Site:

The corona virus safety measures we’ve implemented at Mena Farm are fully compliant with guidance from the government and our trade body, the BH&HPA. and will remain in place until further notice. Please note, they will remain in place from 19 July 2021 onwards. Please read this fully and carefully and ensure you are happy that you can comply. If not, you will be asked to leave the site and no refund will be forthcoming. In order to ensure the safety of our guests, we must assume that everyone is potentially carrying the virus and so we strictly enforce our policies on-site.

Day visitors to the site are not allowed until further notice.

Our shower block and washup/laundry block are open and available for use with hygiene and social distancing measures in place. Sorry, but our games barn and play area are not available as we are unable to guarantee compliance with government guidance as it currently stands.

This has been and continues to be, a very strange time for everyone, and we’re all having to learn to the adapt to the new era of corona virus. So, whilst we are taking every precaution possible (see below), we do need your help to keep the site safe and enjoyable for everyone.

Firstly, please be aware that whilst you may or may not be too concerned about the virus, others may feel very differently. We want you all to enjoy your stay at Mena, so please, please, please, follow all on-site guidance closely, and be respectful, patient and courteous towards each other and towards our team.

Secondly, Children must be closely supervised at all times – particularly those who are too young to understand the importance of social distancing.

Thirdly, if you are in a caravan or motorhome, you may wish to use your own facilities as much as possible for your own peace of mind.

Please note: that if you fail to comply with our safety measures or with government restrictions whilst on-site, you will be asked to leave and no refund will be forthcoming.

Risk Assessed Corona Virus Safety Measures at Mena Farm:

Please note: that across the site, cleaning routines have been stepped up and comply fully with government guidance for cleaning in non-healthcare environments. This will include regular cleaning of all hard-surfaces and touch points such as door handles, taps etc. with Ecosan anti-viral sanitiser.

Campsite General:

You must:

• Keep your distance – all indoor and busy outdoor areas are clearly marked to ensure social distancing.
• Leave a minimum of 6m between you and your neighbours when pitching your tent or van.
• Scan the QR code displayed on-site daily throughout your stay.
• Supply contact details of all adults (16+ years of age) included in your booking for Track and Trace.

Please note:

• The games barn will remain closed, and the play area cordoned off and out of use.
• Guests are not allowed to have visitors to the site – please do respect this, as we are responsible for your safety whilst on-site. Any visitors will be asked to leave.
• We will not take groups of children to visit the animals although you are, of course, welcome to visit them yourselves.
• We have isolation procedures in place should you become sick during your stay. If this happens, you must isolate yourselves immediately and contact us for guidance. Please note, that you cannot self-isolate at Mena Farm. Government guidance stipulates that you should self-isolate at home.

Reception and Shop:

Do:

• Use the alcohol hand sanitiser gel provided on entry and exit.
• Wear a facemask inside the shop/reception. If you are exempt, please wear your lanyard in consideration to the rest of our guests.

Please note:

• Check-in will take place outdoors as much as possible. All new arrivals will be given a general overview of the site, and corona virus specific information with which they must comply whilst on-site.
• Only campers that have booked in advance will be allowed on-site.
• Payments will be taken online or over the phone in advance of your arrival.
• Only one person at a time will be allowed in reception and shop, unless accompanying a child or vulnerable adult.
• Both reception and the external decked area are clearly marked at 2m intervals to enable effective social distancing.
• Freezer for ice blocks available in reception – please hand them to one of us. There no public access to reduce risk of cross-contamination.

Shower Block:

Do:

• Follow the one-way system – the way is clearly marked. Follow the arrows on the floor.
• Wear a facemask inside the shower block. If you are exempt, please wear your lanyard in consideration to the rest of our guests.
• Use the alcohol hand sanitiser gel provided on entry and exit.
• Wait outside until a cubicle becomes available – strictly no waiting or loitering allowed inside.
• Keep your distance – the floor is clearly marked at 2m intervals to enable effective social distancing
• Wash your hands after using the facilities – guidance on effective hand-washing is provided.
• Use the spray disinfectant provided to sanitise the shower cubicle before and after use.

Please note:

• Washbasins: are for hand-wash only – there are only 3 x washbasins available, with alternate washbasins blocked off. No brushing hair, doing makeup, or skincare routines – you will need to do this at your pitch.
• A maximum of 3 x people allowed in the toilet corridor at any one time.
• Parents/carers must supervise young/vulnerable children and adults as appropriate. If your child is unable to reach the washbasin taps, they must be accompanied by an adult. Strictly one adult per child.
• Ventilation: all windows and doors are open 24 hours per day and all shower cubicles have extraction fans.
• Showers will be unavailable between 10pm and 7am.
• The hairdryer is unavailable to discourage people lingering longer than necessary, and as using it potentially sheds the virus more widely.
• Additional spray sanitisers are provided for your use and peace of mind.
• Cleaning staff are issued with PPE, and will wear a face mask at all times.
• A cleaning schedule is on display.

Washup/Laundry Block & Waste Disposal:

Do:

• Wear a facemask inside the washup block. If you are exempt, please wear your lanyard in consideration to the rest of our guests.
• Supervise young/vulnerable children and adults.
• Use the alcohol hand sanitiser gel provided on entry and exit.
• Wash your hands after using these facilities – guidance on effective hand-washing is provided.

Please note:

• Additional spray sanitisers are provided for your use and peace of mind.
• There are only sinks available to enable effective social distancing – only one person allowed to use each sink and a maximum of two people allowed inside at any time. Floor is marked to enable effective social distancing.
• Parents/carers must supervise young/vulnerable children and adults as appropriate. If your child is unable to reach the washbasin taps, they must be accompanied by an adult. Strictly one adult per child.
• The laundry room will remain locked and only available on request as we are unable to comply with social distancing in that area. Please do not shake out clothes prior to loading the machines as this potentially sheds the virus more widely.
• Doors are left fully open for ventilation.
• Cleaning staff are issued with PPE, and will wear a face mask at all times.
• The washup block will be locked between 10pm and 7am.
• A cleaning schedule is on display.

Self-Catering & Glamping:

You will be issued with specific guidance on arrival depending on whether you’re staying in our glamping tents, cabins or the farmhouse, with which you must comply.

Please note:

• All bedding and towels are laundered professionally including ironing at 180°C.
• All mattress and pillow case protectors are laundered on each changeover.
• Duvets and pillows are rotated and quarantined for at least 72 hours between each guest.
• Changeover cleaning routines have been stepped up to ensure all hard surfaces and touch points such as door handles, taps etc. will be cleaned thoroughly on changeover with anti-covid sanitisers. Soft furnishings will be treated with anti-bacterial aerosol sprays.
• All non-essential items including, hairdryer, cushions, blankets/throws, ornaments, hot water bottles, have been removed but are available upon request.
• Cleaning staff are issued with PPE to minimise the risk of any possible transmission.

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