Privacy Policy

What information do we collect?

We collect information from you when you place an enquiry, place an order, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number. You will also have the ability to opt-in or opt-out of receiving any marketing information from us.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs, particularly if you are a returning customer.
  • To process transactions, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested from us.
  • To send periodic emails, the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. but only if you have opted into to receiving these communications.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server, and your personal data is stored on our bookings system only, which is limited to specific key users via secure login. We do not write down, or otherwise store any credit/debit card information. If paying by card remotely, your card information is typed directly into the card machine for authorisation, and not recorded or stored by us.

Do we use cookies?

We use cookies to monitor our website performance and gain valuable information to enhance our website and develop a better user experience for everyone. You can read full details in our cookie policy here

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This excludes trusted third parties who assist us in operating our website, bookings system, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to enforce our site policies, or protect ours or others rights, property, or safety, in compliance with the law.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. We will not use any photographs of children in our publicity activities, unless their parents/guardians have authorised us to do so via the completion of a consent form.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website by clicking here.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Mena Farm
Lanivet
Bodmin
PL30 5HW

T: 01208 831845
E: enquiries@menafarm.co.uk

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